1) If you have any query or complaint regarding our Vouchers, you can contact us at consumer@shoprite.co.za during our normal business hours.

2) If you want to lodge a formal complaint, kindly please submit the following information to us in writing:

a) Your full name(s), physical address, telephone number and email address;

b) The details of the relevant Voucher offer or Voucher;

c) The details of the problem you may have experienced regarding such Voucher offer or Voucher;

d) The actions you would like us to take to remedy the problem;

e) A statement confirming that you are making the complaint in good faith;

f) A statement confirming that the information you are providing to us is, to the best of your knowledge, true and correct; Please include your signature in your complaint.

3) Use of our computer systems and the Vouchers are subject to the laws of the Republic of South Africa. You further consent to the jurisdiction of any South African Magistrate’s Court which has jurisdiction in respect of your person and which is able to adjudicate any dispute arising from or in connection with these terms of use, regardless of whether the amount in dispute exceeds such court’s jurisdiction.

4) You agree to accept service of any legal process at the addresses you provide to us.

5) The entire agreement between you and us concerning your use of our computer systems, the Vouchers offered and any products and services acquired using such Vouchers is made up of –

a) These terms of use;

b) Any terms and / or policies incorporated by reference in this document;

c) The terms stated on any Voucher;

d) Any terms implied herein by applicable law. These terms of use will override any contrary terms or conditions which may be incorporated by you in your communications with us. Any such conflicting terms or conditions will not form part of the agreement concluded between us.

6) Should a part of this agreement be held to be unenforceable or invalid by any competent authority, then the unenforceable part will be interpreted according to applicable law as closely as possible to reflect the original intentions of the ourselves. The remaining provisions of our agreement will continue to remain in force and will be given effect to the fullest extent permitted by the law.

7) You may not subcontract, cede, delegate, transfer or assign any of your rights, obligations or duties under our agreement to any other person without our prior written consent.

8) We may cede, delegate, transfer and assign our rights, obligations and duties under this agreement to any other person.

9) Our failure to enforce any provision of this agreement strictly will not be interpreted as a waiver of any provision or right we may have.

10) Should we fail to carry out any of our duties in terms of our agreement with you, such failure will be excused if and to the extent that such failure is due to circumstances beyond .